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Return & Refund Policy for Shopolla

We at Shopolla are committed to providing you with the best shopping experience possible. We understand that sometimes things might not work out as planned, and that's why we have a comprehensive refund policy in place to ensure your satisfaction and peace of mind. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Return & Refund: We offer refunds for the following situations:

• Products damaged during shipping or defective upon arrival.
• Incorrect items received.
• Products not delivered within the specified delivery time.
• Items significantly different from the product description.

2. Return Process: If, for any reason, one of our products does not meet your expectations or if you'd like to request a return, contact us at  info@shopolla.gr. Our return policy lasts for 14 days. So if you want to return any product, you can initiate the return request within 14 days after receiving the product. If applicable, we will provide you with return instructions.

 To initiate a refund request, please follow these steps:

• Please provide your order number, a description of the issue, and any relevant images or videos as evidence.
• Please ensure that the product(s) are in their original packaging and adequately protected during the return process.
• We charge return shipping fixed €3

You can send the return product at physical address of the store.

3. Refund Resolution: Once we receive your refund request and any necessary evidence, we will promptly investigate the issue and assess your eligibility for a refund. If your refund request is approved, we will process the refund within 30 days. To initialize a return, email us at info@shopolla.gr

4. Refund Options: Refunds will be processed using the original payment method used during the purchase. Please note that some payment providers may have their processing times, which are beyond our control.

5. Non-Refundable Items: The following items are not eligible for refunds:

• Gift cards and promotional vouchers.
• Downloadable digital products.
• Products showing signs of misuse, damage, or tampering not caused during shipping.

6. Cancelled Orders: If you wish to cancel your order before it has been shipped, please contact our customer support info@shopolla.gr team immediately. If the order has already been shipped, you may need to follow the regular refund process outlined above.

 

8. Exchanges:

• We do not offer exchange of the products.

9. Changes to Refund Policy: We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team at info@shopolla.gr or via +30 21 1119 7620

Thank you for choosing Shopolla. We value your trust and strive to provide you with a seamless shopping experience. Happy shopping!